Refund Policy
Easy refunds and returns for your satisfaction.
General
Information
At La Flora Boutique, we are committed to delivering fresh, exquisite floral arrangements that brighten your special moments. We understand that sometimes issues may arise, and we want to ensure you have a clear understanding of our refund, replacement, and cancellation policies. Our goal is to provide fair solutions and exceptional customer care.
Eligibility for Refunds and Replacements
Due to the highly perishable nature of fresh flowers and seasonal availability, refunds and replacements are only offered under the following specific conditions:
Damaged or Wilted Flowers: If your bouquet arrives damaged, wilted, significantly lacking freshness, or noticeably different from the product description or images shown on our website.
Incorrect Order: If you receive the wrong flowers or items that differ from your confirmed order.
Failed Delivery: If your order was not delivered on the agreed date and time without prior notification.
Please note:
Refunds or replacements will not be granted for change of mind, late cancellations, or minor natural variations in flower color, size, or arrangement due to seasonal availability.
Once an order is processed (usually within 2 hours), cancellations and changes are no longer allowed.
Personalized or custom orders are not eligible for refunds unless there is an issue covered above.
How to Request a Refund or Replacement
To ensure a smooth resolution, please follow these steps:
Contact Us Within 48 Hours: Please notify our Customer Service team via phone, email, or contact form within 48 hours of receiving your order to report any issues.
Provide Details: Include your order number, contact information, and a detailed explanation of the issue.
Attach Photos: Clear, well-lit photos showing the damage, incorrect items, or other problems are required to quickly and accurately process your claim.
Our team will review your submission and respond within 1-2 business days to discuss the next steps.
Refund and Replacement Process
Once your claim is approved:
Replacement: We will arrange a replacement bouquet or product as soon as possible, at no extra cost.
Refund: If a replacement is not feasible, we will promptly issue a full refund to your original payment method within 7 business days of approval.
Offline Payments: For cash or offline payments, alternative refund arrangements will be made with you.
Delivery Issues
Missed Delivery: If delivery fails due to incorrect address or no recipient available, please contact us immediately. We may offer redelivery at an additional cost.
Delayed Delivery: While we strive for punctual delivery, unforeseen circumstances like weather or traffic may cause delays. We communicate proactively in such cases.
Care Instructions
To ensure your flowers stay fresh longer, please follow our care instructions provided with each bouquet. Improper care is not covered under the refund policy.
Privacy and Security
Your personal and payment information is handled securely and confidentially.
Refunds are processed in compliance with applicable privacy laws.
Contact Us
If you have any questions about our Refund Policy or your order, please contact us:
Phone: +1 (213) 555-0198
Email: hello@laflora.com
We appreciate your trust in La Flora Boutique and are committed to making your experience exceptional.